Contact us

Contact Us

At Bucky Bingo, we understand that our players may need assistance with various matters related to their accounts or the use of our website and games. We're committed to providing a helpful and supportive service via multiple channels.

Live Chat Support

Our live chat support is available 24/7 for your convenience. Please feel free to contact us through this channel if you have any urgent questions or need assistance with an immediate issue.

Support Email

If you prefer to email, our support team will get back to you as soon as possible. However, please note that response times may vary depending on the volume of emails we receive.

We recommend checking our Frequently Asked Questions (FAQ) section before contacting us for more information about common issues and their solutions.

Help-Centre Access

You can find comprehensive guidance on how to use our website and games by accessing our Help Centre. It's designed to be a one-stop-shop for answers to most questions, making it an excellent starting point for resolving any concerns you may have.

Technical Support

For technical issues related to our website or games, please get in touch with our support team using the live chat feature. We'll do our best to assist you promptly.

Complaint or Dispute Guidance

If you have a complaint or dispute regarding your account or our services, we encourage you to contact us via email so that we can address your concerns and work towards resolving any issues as quickly as possible.

Communication Response Expectations

• We'll respond to live chat messages within 24 hours.
• Email response times may vary depending on the volume of emails received but will typically be within 2-3 working days.
• Phone support is not available, but we can discuss your issue via email or live chat with one of our agents.

Multilingual Support

We're pleased to offer English as our primary language for all customer interactions. However, please note that multilingual assistance may not always be possible due to operational constraints.

General Support WorkflowT

o ensure that your query is handled promptly and effectively:

1. Please refer to our FAQ section for any basic questions.
2. If not resolved by the FAQs, contact us through Live Chat support or email (depending on your preference).
3. We'll do our best to address your concern quickly.

We appreciate your understanding of our operating hours and response times in advance.

By choosing the most suitable support channel based on your issue's complexity or nature, we can ensure that you receive the right help as efficiently as possible.